The sections below explain how your information is used, who it may be shared with, how it is protected, and the choices available to you.


1. How We Use Your Information
We use the information we collect to:
Process and manage your bookings
Communicate with you about your airport transfer
Send booking confirmations and updates
Provide customer support
Improve our website and services
Comply with legal obligations
Prevent fraud and abuse
Send marketing emails, only if you opt in


2. Data Sharing
We may share your information with:
Our drivers and local partners needed to fulfill your booking
Third-party payment processors to process payments
Analytics providers to understand website usage
Legal authorities when required by law
We do not sell your personal information to third parties for marketing purposes.


3. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


4. Retention of Information
We retain your personal information for as long as necessary to:
Provide our services
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements
You may request deletion of your data at any time, subject to legal requirements.


5. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
Request a copy of your data in a portable format
To exercise these rights, please contact us at info@vacapals.com.


6. Cookies and Tracking
Our website uses cookies, pixels, and similar tracking technologies to:
Remember your preferences
Analyze website usage patterns
Improve user experience
Measure and optimize advertising performance
When you first visit our website, a cookie banner lets you accept or reject non-essential cookies. Essential cookies, which are needed for the site to function, are always active.
Until you accept, advertising and analytics cookies are not set. The Meta Pixel and Microsoft Clarity are not loaded at all, and Google's tags run in a restricted, cookieless mode.
You can change your choice at any time by selecting Cookie Preferences, or by clearing cookies and site data in your browser. You can also control cookies through your browser settings.


7. Advertising Partners and Pixel Data
We use the following third-party tools to measure and deliver advertising:
Meta Pixel (Facebook/Instagram) — collects data about your visits and actions on our site, such as pages viewed and bookings started, and shares it with Meta to measure ad performance, build audiences for retargeting, and deliver ads that may be more relevant to you. Meta may combine this data with other information they have about you. You can control how Meta uses this data through your Meta Ad Preferences.
Google Ads and Google Analytics — used to measure ad conversions and analyze site traffic. You can opt out via Google Ads Settings or the Google Analytics Opt-out Browser Add-on.
Microsoft Clarity — records anonymized session behavior (clicks, scrolling, mouse movement) to help us understand and improve the site.
These advertising and analytics tools are only activated after you accept non-essential cookies. If you reject, or have not yet chosen, the Meta Pixel and Microsoft Clarity are not loaded, and Google's tags operate without advertising or analytics cookies.


8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing any information.


9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes your acceptance of the updated Privacy Policy.