To help us provide a smooth and reliable airport transfer service, please review the following booking guidelines before completing your reservation.


1. Booking Notice
Shared airport transfers should be booked at least 1 day before your transfer date. This gives us enough time to confirm seating, plan the route, and arrange the best pickup schedule for all guests.
Private airport transfers may be booked on the same day, but we require at least 6 hours’ notice before the requested pickup time. Same-day private bookings are subject to driver and vehicle availability.


2. Pickup Time and Flight Details
Please make sure your flight number, arrival time, hotel, and contact details are correct when booking. If any information changes, contact us as soon as possible so we can update your reservation.
For airport arrivals, we monitor flight details where possible, but customers are still responsible for providing the correct flight information. Incorrect or missing flight details may cause delays or missed pickups.


3. Cancellations and Refunds
Cancellations must be made at least 24 hours before your scheduled transfer to qualify for a refund.
Cancellations made less than 1 day before the transfer date may not be refundable, as driver and vehicle arrangements may already be confirmed.
Once a refund is approved, it may take 5–10 business days to appear in your account, depending on your bank or payment provider.


4. No-Shows
A no-show means the customer does not arrive for the transfer or cannot be reached within the allowed waiting time after the scheduled pickup.
For private transfers, drivers will wait up to 15 minutes after the confirmed pickup time.
For shared transfers, drivers will wait up to 5 minutes after the confirmed pickup time, as other guests may be scheduled on the same route.
No-shows are non-refundable. This includes cases where the customer provides the wrong pickup location, incorrect flight details, is not ready on time, or fails to communicate a major delay.


5. Delays
We understand that travel delays can happen. If your flight is delayed or your plans change, please contact us as soon as possible.
For shared transfers, delays may affect your ability to join the scheduled shuttle. If you miss the arranged shared transfer due to a delay, we may offer another available option, but this is not guaranteed.
For private transfers, we will do our best to adjust based on driver availability.


6. Luggage
Each passenger is allowed standard travel luggage. Please let us know in advance if you are traveling with extra bags, oversized luggage, sports equipment, strollers, or special items.
If the luggage exceeds the space available in the assigned vehicle and we were not informed before pickup, an additional vehicle or upgrade may be needed at the customer’s cost.


7. Changes to Your Booking
Booking changes should be requested at least 1 day before your transfer date whenever possible.
We will do our best to assist with changes, but updates are subject to availability and may affect the final price.


8. Vehicle and Service Availability
Vehicle type may vary depending on availability, passenger count, luggage, route, and scheduling needs. For shared transfers, pickup and drop-off times may vary based on other guests along the route.
We always aim to provide safe, clean, and reliable transportation.


9. Customer Responsibility
Customers are responsible for entering accurate booking details, being ready at the confirmed pickup time, and staying reachable by phone, email, or WhatsApp.
Failure to provide correct information or respond to our team may result in delays, missed transfers, or loss of refund eligibility.


10. Weather, Traffic, and Road Conditions
Travel times may be affected by traffic, weather, road closures, airport delays, or other situations outside our control. We will always do our best to keep your transfer on schedule, but exact travel times cannot be guaranteed.